top of page

Warranty Policy

Last updated: 01/09/2025

​

At RxT, we are committed to providing high-quality sport recovery products that meet strict safety and performance standards.
This Warranty Policy explains the warranty coverage for purchased products and the replacement options for rented equipment.

By purchasing or renting equipment from RxT, you agree to the terms outlined below.

Warranty for Purchased Products

All new products purchased from RxT are covered by a 2-year legal warranty in accordance with EU consumer protection laws.

​

Coverage Includes:

  • Manufacturing defects

  • Hardware malfunctions not caused by misuse

  • Electrical or mechanical faults occurring during normal use

​

Coverage Does Not Include:

  • Damage caused by misuse, neglect, or improper handling

  • Damage resulting from unauthorized repairs or modifications

  • Normal wear and tear (e.g., cosmetic scratches, worn accessories)

  • Use of the product for commercial purposes outside the recommended scope

Warranty Process for Purchases

If your product experiences a fault covered under warranty:

​

Contact Us at contact@rxt-recovery.com

  • Provide your order number, purchase date, and description of the issue.

 

Assessment – We may ask you to provide photos or bring the product to our location for evaluation.

 

Resolution Options:

  • Repair of the product at no cost

  • Replacement with an equivalent product

  • Refund if a repair or replacement is not possible

 

Note: Warranty repairs or replacements do not reset or extend the original 2-year warranty period.

Warranty for Rental Equipment

RxT provides fully tested and functional equipment at the start of every rental period.

​

If an issue occurs:

  • Contact us immediately for troubleshooting.

  • If the fault is not caused by misuse, we will:

    • Replace the equipment as soon as possible, or

    • Refund the portion of the rental fee for the unused rental period.

 

Customer Responsibility for Rental Equipment

Customers are financially responsible for:

  • Any damage or loss caused by improper use or negligence

  • Returning the equipment in good condition at the end of the rental period

  • Allowing RxT to inspect the equipment upon return

 

A deposit may be required at the start of the rental. This deposit will be returned once the equipment has been checked and confirmed to be in proper condition.

How to Make a Warranty Claim

To initiate a warranty claim:

  • Email us at contact@rxt-recovery.com or use our Contact Form.

  • Include:

    • Full name and contact details

    • Purchase or rental receipt

    • Product model and serial number (if available)

    • Detailed description of the issue

Our team will respond within 2 business days to guide you through the next steps.

Limitations

  • This warranty is non-transferable and applies only to the original purchaser or renter.

  • RxT reserves the right to refuse warranty service if the issue is found to be due to misuse or falls outside the coverage terms.

  • For professional equipment used in a physiotherapy or rehabilitation center, the warranty may have different coverage terms, which will be provided at the time of purchase.

Contact Information

For any questions regarding returns, refunds, or warranty claims, please contact us:

RxT Customer Support

bottom of page